Refund policy
Welcome to Molly Noelle.
We want you to feel confident when shopping with us. If something isn’t quite right with your order, please review the policy below for information about returns, refunds, and order cancellations. A clear return policy should explain the return window, eligible items, return process, shipping costs, refund method, and processing time.
Return Eligibility
We accept eligible return requests within 30 days of delivery.
To qualify for a return, items must:
- Be unworn, unused, and unwashed
- Be in their original condition
- Have all original tags attached
- Have no stains, makeup, perfume, deodorant marks, odors, or pet hair
- Not show signs of wear, alteration, or damage
- Include original packaging whenever possible
Please make sure the item meets these requirements before sending it back.
Non-Returnable Items
For hygiene and product-specific reasons, the following items are generally not eligible for return:
- Final Sale items
- Gift Cards
- Bodysuits
- Underwear & Lingerie
- Swimwear if the hygiene liner has been removed
- Earrings
- Personalized or custom-made items
- Beauty accessories
- Items that have been worn, washed, altered, damaged, or improperly cared for
How to Request a Return
Before sending anything back, please contact our Customer Support Team at:
Please include:
- Order number
- Full name
- Email address used for the order
- Item(s) you would like to return
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
Please do not send your return before receiving return approval and instructions from our team.
Once your request has been reviewed and approved, we will provide the appropriate return instructions.
Return Shipping
Unless the item received is incorrect, damaged upon arrival, or has a confirmed manufacturing defect, return shipping costs are the customer’s responsibility.
Original shipping fees are generally non-refundable.
We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the item
- Photos of the packaging
- Photos of the shipping label
- A brief description of the issue
Our Customer Support Team will review the information and work with you to find an appropriate solution.
Refund Processing
Once your approved return has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method within approximately 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests must generally be submitted within 12 hours of placing the order.
Once an order has entered processing or has been shipped, we may no longer be able to cancel it.
Important Notice
All returns require prior approval from our Customer Support Team.
Unauthorized returns may not be accepted or may experience delays in processing.
Items that do not meet our return requirements may be refused or returned to the customer.
Please package your return securely to help prevent damage during transit.
Return Address
Our business address is provided for business correspondence only and is not our return warehouse.
Please do not send merchandise to the address below unless our Customer Support Team has specifically provided return instructions.
Molly Noelle
304 Cliff St
Deadwood, SD 57732
United States
Business Correspondence Only – Not a Return Address
Contact Us
If you have questions about a return, refund, damaged item, or cancellation, please contact:
Customer Care Hours
Monday–Friday, 9:00 AM–6:00 PM EST
Response Time
Within 24–48 business hours
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
We’re Here to Help
We know that sometimes an order may not work out exactly as expected. Whatever the situation, reach out to us and we’ll do our best to make the next step clear, simple, and easy for you. ✨
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